The OCH Health System offers a secure viewing and communication service to patients who wish to view their records and communicate with our providers. Secure messaging can be a valuable communications tool, but has certain risks. In order to manage these risks we need to impose some conditions of participation.

The patient portal is provided as a courtesy to our valued patients. We are focused on providing the highest level of service and health care. However, we have the following policies and limitations:

• Do not use the portal communication if there is an emergency, please dial 911 or go to the nearest Emergency Department.
• Diagnosis can only be made and treatments rendered after the patient has been seen by the provider.
• Sensitive subject matters such as: HIV, mental health and workman’s comp are not to be discussed through secure messaging.
• No requests for narcotic pain medication will be accepted through the portal.
• No requests for refill on medications not currently being prescribed by our providers.

After an email has been submitted at check-in we will attempt to send a “welcome message” with a registration link through email. You should receive the email within 24 hours, however if you have not received it within 3 working days please call us at 417-893-3911.

This method of communication and viewing prevents unauthorized parties from being able to access or read messages while they are in transmission. No transmission system is perfect, regardless, it is our goal to maintain the highest level of electronic security with the patient portal. However, keeping messages secure depends on two additional factors:

• The secure message must reach the correct email address.
• Only the correct individual (or someone authorized by that individual) must be able to have access to the message.
• Only you can make sure these two factors are present. It is imperative that we have your correct email address and that you inform us of any changes to your email address. Additional responsibilities include:
• It will also be your responsibility to update your email address in the Settings section of the portal.
• You also need to keep track of who has access to your email account so that only you, or someone you authorize, can see the messages you receive from us.
• You are responsible for protecting yourself from unauthorized individuals learning your password. If you think someone has learned your password, you should promptly go to the Settings section of the portal and change it.

By opting to use the patient portal you acknowledge that you have received, read, understand and are willing to abide by all limitations listed above.

Having trouble with password resets or portal navigation? Call 417-893-3911 or email us at [email protected]

It is our goal to respond to voicemails and email inquiries within 24 hours, but no later than 3 business days.