Patient Feedback & Testimonials

At OCH Health System, patients are our top priority. We’re always searching for ways to improve our customer service and care. For this reason, we take the time to review every patient survey for feedback on our services. 

Here’s what some of our patients are saying about us via our patient satisfaction surveys: 

“The care I have received from Dr. Faulkner has been the best care I have received from any doctor at any time in my life. She and her staff are professional, caring and go out of their way to make me feel comfortable. I am particularly impressed with the time Dr. Faulkner spends during office visits. She is eager to answer any and all questions I have regarding my physical and mental well being. I never feel rushed or hurried during a visit with Dr. Faulkner and I really enjoy the face that she takes time to listen.”

“The nurses were so nice, they treated me like royalty.”

“We were visiting from the east coast, my wife had to be seen for an emergency, and we were very impressed with the hospital, and the care that she received.”

“Shawna was exceptional. Nurse Melony was very attentive & professional.”

“This hospital should be [rated] number one in the world! The staff on the second floor was the greatest I have ever seen…due to the professionalism of the nurses and staff I felt very safe. I’ve never been treated so well in my life.”

“I love the nurses, respiratory therapists and the aides, they are wonderful!”

“You all come highly recommended.”

“This is the best in Springfield. Keep up the good work!”

“I was very well pleased with everyone here at this hospital. ‘GOLD AWARD’ Lillian Watson & Lori Farris make a great team! Can’t forget about the Docs! Keep up the good work.”

“I was treated with excellent care while I was a patient in the hospital.”

“There are no words to describe the personal attention my wife and I received here. Everyone here sits way up on the top shelf in our book. Thank you so much!”

“I feel our community is lucky to have this hospital.”

“A lot of doctors are in and out really quick. My provider answers all of my questions, treats me like a human being and talks on my level. I think it is important to have that connection between patients and providers.”

Want to send us your feedback? Email your comments to [email protected]/site. We’d love to hear from you!

The OCH Health System is the lowest cost healthcare system in the nation based on hospital and physician utilization by Medicare beneficiaries.

More than 80% of patients visiting OCH have governmental insurance or are self-pay.

We provide discounts of 40% or more to uninsured patients.
We do not receive public or private support and pay all local, state, and federal taxes.

Long-Term Care Collaboration

The OCH Health System works closely with many long-term care facilities. Direct and bedside admissions to the OCH Health System expedites the admissions process, increasing efficiency for patients and the facilities. In addition to transport services to and from facilities, OCH also employs wound specialists, who provide wound assessment for nursing home residents. The wound care team works directly with long-term care facilities to develop a plan of care that can be managed in the facility with the products they use. Collaboration with area long-term care facilities ensures high continuity of care for each patient.