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OCH receives 5-star patient perception award for “excellent” quality of care

June 8th, 2012
 Andrea Harp, Communications Manager
Office: (417) 874-4523
Email: [email protected]

Springfield, Mo. - Ozarks Community Hospital (OCH) scores in the top 10% for overall quality of care, according to research from Professional Research Consultants, Inc. (PRC).  OCH received the 5-star designation in Inpatient Services for Overall Quality of Care at the 2012 PRC Excellence in Healthcare Conference June 5 held in Scottsdale, Ariz.

This patient perception award designation is given annually to healthcare facilities that score in the top 10% of the national client database for the prior calendar year. It is based on the percentage of patients who rate the facility “Excellent” for Overall Quality of Care. Last year, OCH was recognized as a 4-star award winner scoring in the top 25% of the national client database.   

This research is conducted to obtain the opinions of the patients at OCH via a confidential survey to assess their perceptions of overall quality of care. The healthcare facility uses the research findings to continuously improve and enhance patient satisfaction

“This award continues to validate the caring environment our staff works very hard to provide for our patients. We are honored to receive an even higher award this year and look forward to maintaining such a standard of excellence. Patients need a clean, quiet, safe environment in which to heal and our staff goes the extra mile to see that patients and families are satisfied with the care they receive,” said Karla Myers, RN, Chief Nursing Officer of Ozarks Community Hospital. 

PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska. OCH is a 45-bed acute care provider-based facility located in Springfield, Mo.Expanded outpatient services provided include clinics servicing the Medicare and Medicaid population, a specialty clinic and a 24-hour ER. Visit www.OCHonline.com.


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