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Frequently Asked Questions: Billing

What type of credit cards do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, Japanese Credit Bank and Union Pay.

Can I make a payment on more than one bill?

Yes. Each transaction goes toward one bill; to make a payment on more than one bill, patients should start a new transaction (i.e. if you would like to make payments on three separate bills, you will click “make a payment” button to manually enter your information in three separate times).

What is my “Patient Account Number?”

Your patient account number is the number associated with your particular bill. It can be either a 9 digit number beginning with a letter or a 5 digit number beginning with either a number or a letter. This number is usually located in the top right corner of your statement.

How much do I owe?

The amount will be listed on your bill as “due from patient.”

How does OCH Health System determine pricing?

Prices for OCH Health System services are determined by contract with third party payors (Medicare, Medicaid, insurance companies). Those contracts are subject to change. OCH Health System publishes prices for patients not covered by a third party payor. Click here to view the page with a price list of services for uninsured patients.

Will I get a receipt?

In order to receive an electronic receipt, you will need to enter an email address at the bottom of the transaction form. Patients who do not enter an email address will NOT receive an electronic copy of their receipt.

Can I request a paper receipt?

You can request a copy of your bill reflecting the payment made by calling 417-837-2000 or [email protected] Other questions may be directed to [email protected] or [email protected]

 Return to Pay My Bill.

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